Residential & Commercial Services Agreement

This agreement is made by Junk In the Truck, LLC, D/B/A JunkGurus. The role of the JunkGurus is to help Client by working as a broker to facilitating subcontractors to take care of junk removal from a residence or commercial building owned or managed by the client. Our team of subcontractors will come to your residence or place of business, pick up the items that need to be disposed, place it in our dumpsters and/or haul it off to be properly disposed for an all inclusive and competitive price! We often remove appliances, mattresses, cardboard, furniture, construction debris and much more! In order to help ensure the parties are on the same page, the terms and conditions are as follows:

Scope of Work:

a.Clients are responsible for providing true and accurate estimates of the scope of work by description and/or pictures of the items to be disassembled or removed.

b.Disassembly shall be minor only, i.e., only such requiring less than 15 minutes to break down or remove, and shall not include disconnecting plumbing or hard-wired electrical connections. Minor disassembly includes taking apart a table or bed. If non-minor disassembly is required, item(s) will be left behind.

c.The Client or their designated agent/representative are required to be at the job site unless it’s a curbside pickup only.

d.Unavoidable Service Delays – JunkGurus and its subcontractors will make reasonable efforts to perform services at the scheduled date and time. Weather, unsafe conditions, property access issues, emergencies, road conditions, or other circumstances outside of JunkGurus' or the subcontractor's reasonable control may cause a service to be delayed, paused, or rescheduled. If such conditions prevent the job from being safely or reasonably completed as scheduled, the subcontractor may temporarily pause the work or coordinate a later return time with the Client. Any change to the service time will be communicated as soon as reasonably possible. Safety shall take priority over completing work under unsafe conditions.

Safety & Disposal Information.

In compliance with state and federal regulations and for the safety of our team and clients:

e.The maximum stackable load height when using truck bed or utility trailer is 6 feet tall, measured from the ground to the top of the load. The load height may NOT exceed this height under any circumstances.

f.Load Limits – Subcontractors are not permitted to overload their vehicle.

g.All items will be disposed of legally in any manner suitable to JunkGurus, which may include disposal, recycling, donation, refurbishment, consignment, resale, etc.

h.Subcontractors shall not perform any sort of demolition work.

i.Individual items weighing more than 500 pounds or requiring extensive disassembly are not accepted. Tires, tanks, and batteries are not hauled. Subcontractors specifically do not haul away the following types of items: Biohazardous waste, Hazardous waste, yard waste, concrete. Clients must contact JunkGurus before scheduling services affected by active flea, lice, bed bug, or similar ectoparasite infestations. Gurus do not take items or enter these locations unless JunkGurus management has approved the work case by case with a special estimate reflecting the conditions. Assigned Gurus must be informed well in advance of the infestation and required precautions, with additional pay agreed before the work. Approval does not guarantee safety, require unsafe work, or override other safety exclusions. Biohazardous items include but are not limited to the following: bandages, gauze, personal protective equipment (gloves, gowns, goggles, plastic tubing), Needles, scalpels, syringes, lancets, any items exposed to potenially infectious material and is capable of puncturing human skin, limbs, specimens, tissue samples, empty vials, empty intravenous bags, tubing and bottles which were used in the administration of chemotherapeutic drugs, cultues and stocks that contain human disease-causing agents. Hazardous items include but are not limited to the following: hazardous chemicals, tires, motor oil, automobile batteries, wet or liquid paint, solvents, hazardous household cleaners, drain openers, pesticides, compressed gas tanks (such as propane and oxygen.) Ordinary household chemicals and cleaners may be hauled only when safe to handle and otherwise nonhazardous. Empty paint cans and cans containing fully dried paint may be hauled when otherwise safe. Wet or liquid paint and hazardous chemicals remain excluded. Additional Prohibited Materials. JunkGurus and its subcontractors do not handle, load, transport, or dispose of suspected illegal drugs, drug paraphernalia, unknown powders or substances, exposed needles or other sharps, firearms, ammunition, or explosives. Clients must arrange for appropriate lawful handling or removal of these materials before affected services can proceed.

j.Property Access Protocol – To protect all parties and prevent the accidental removal of items from the wrong location, clients are required to escort JunkGurus contractors to the correct unit, home, garage, storage space, or other designated area. Clients must also ensure that accurate photos and descriptions are provided during scheduling. If the area does not match the provided photos, JunkGurus reserves the right to cancel or pause the job until clarification is received. Failure to escort contractors or provide accurate access information may result in job cancellation and JunkGurus shall not be held liable for the removal of any items from an incorrect location due to the client’s failure to follow this protocol.

k.Pest, Infestation and Contamination Conditions. Common pests such as roaches, flies, ants, or maggots do not automatically make an item or job ineligible for service. However, JunkGurus may refuse, pause, or stop affected services when severe infestation, decomposition, contaminated or leaking liquids, human or excessive animal waste, bodily fluids, excessive mold, or other conditions create an unreasonable health or safety risk. JunkGurus and its subcontractors are not required to open, empty, clean, sort through, or directly handle contaminated contents when doing so would create unsafe exposure. Services affected by active fleas, lice, bed bugs, or similar ectoparasite infestations are subject to the advance-contact, case-by-case approval, special-estimate, Guru- notice, additional-pay, and safety requirements in clause (i).

l.Disclosure of Unsafe Conditions. Client must disclose known hazardous, prohibited, severely contaminated, or unsafe conditions before service, including suspected drugs or drug paraphernalia, firearms, ammunition, explosives, needles or sharps, unknown substances, bodily fluids, human or excessive animal waste, severe infestations, decomposing organic matter, and contaminated liquids. Client must promptly notify JunkGurus of any such condition discovered after booking.

m.Service Interruptions and Resumption. If a prohibited or unsafe condition is discovered, JunkGurus may immediately pause or discontinue the affected services. Client is responsible for arranging appropriate remediation or lawful removal of the condition. Service may resume after JunkGurus confirms that the affected work can proceed safely and lawfully. Any return visit or additional service requires a separately agreed scope and price.

Charges & Fees:

a.Client must provide valid credit card for deposit and payment.

b.Cancellations and Rescheduling. Clients must cancel jobs through the JunkGurus app. To request a reschedule, contact JunkGurus and provide the requested new date and time. A request does not confirm a schedule change; ordinary schedule changes require written agreement by the Client, JunkGurus and the assigned subcontractor. For credit-card-paid bookings, cancellation forfeits the non-refundable $50 deposit. If the Client reschedules without cancelling, the deposit carries forward and remains applied toward the rescheduled job. For invoiced bookings, cancellation or a rescheduling request made four hours or less before the existing scheduled start time incurs a $50 fee. If the assigned Guru has already begun traveling to the job, cancellation or rescheduling incurs a $50 fee when no other $50 cancellation or rescheduling charge applies. If the $50 deposit is already forfeited or the invoiced booking already incurs the $50 fee, JunkGurus management may approve one additional $50 en-route charge case by case to cover the Guru's time, fuel and travel. This additional charge is not automatic. There is no further en-route charge on top of the $50 fee imposed solely because the Guru is en route. Existing provisions governing unavoidable service delays and unsafe conditions remain applicable.

c.Undisclosed Unsafe or Prohibited Conditions. If services cannot proceed or must be discontinued because of an unsafe or prohibited condition that Client failed to disclose before service, the following charges apply: (1) $100 if travel to the job has begun or the subcontractor has arrived, but physical removal work has not started; or (2) the full agreed amount for the scheduled job if physical removal work has started. The applicable charge replaces, and is not added to, the standard $50 cancellation fee for the same incident. Any return visit or additional service must be separately agreed and priced. This provision governs Client charges only and does not establish subcontractor compensation.

d.If the job requires more than the quoted trips or vehicles for weight or size, Client will be notified, and upon acceptance is responsible for all costs. If Client is not present at the job site or is unable to be reached, the subcontractors will either haul away the extra at the current overage rates based on weight/size/etc., or leave excess material present and reschedule a subsequent pickup unless otherwise agreed to in advance.

e.Clients using invoicing ad their payment method are required to settle their payment NET30 terms.

f.Failure to receive invoice payments within net 30 terms may result in an imposition of interest at the monthly rate of three percent (3%) on the outstanding balance.

g.All JunkGurus invoices are automatically generated and sent to the email address or billing email address associated with your JunkGurus account immediately upon job completion.

h.Checks written & mailed within Net 30 may be considered on time due to postal uncertainties.

JunkGurus Commitment

1.JunkGurus requires subcontractors to maintain active automobile insurance for vehicles used for JunkGurus work and to meet any additional insurance requirements imposed by applicable law, the client, the Work Order, or written JunkGurus policy. General Liability and Workers’ Compensation coverage are preferred but are not required for all subcontractors. JunkGurus requires all subcontractors to perform background checks on all of their representatives who will be physically present on a Client’s job site.

2.JunkGurus will provide a straightforward, flat price quote based on the information provided by the Client.

3.As is customary, the Subcontractors may realize upon arrival that the items are heavier, bigger, or there is simply more of it than was provided and if price adjustments will be required, we will communicate those to the Client in writing.

4.We will always strive to be transparent and up front so the Client can make informed decisions about the price, timing and cost of services.

Limitations of Liability

JunkGurus shall not liable for damage to the premises or missing or damaged items, but shall assist with Clients who have potential claims to contact subcontractors to facilitate a proper resolution. Further, Client agrees that should JunkGurus have any liability, the maximum liability shall be a limited to the fee that JunkGurus was paid and no more unless otherwise excepted by applicable state and federal law.

Other Important Legal Terms & Conditions

1.Entire Agreement. This Agreement, along with the form Quote provided via email or the website contains the entire agreement and understanding among the parties hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof.

2.Non-Compete. Clients agree that they shall not seek to directly hire on a temporary or permanent basis any of the JunkGurus employees, subcontractors or agents for any job within 60 miles of a job site for a period of 12 months after the last date of service unless otherwise agreed to by JunkGurus.

3.Grievance/Mediation. Both parties agree that in the event a Client has a grievance regarding the services rendered, they must submit a formal, written demand followed by mediation is required to allow JunkGurus opportunity to remedy the situation prior to filing suit, and this paragraph may be pled in bar of any suit filed prior to mediation taking place.

4.Attorneys Fees. Client is responsible for all reasonable attorneys fees of JunkGurus in the event of a breach of this agreement, non-payment/collections, or the event of a lawsuit against JunkGurus in which JunkGurus prevails. Additionally, Client is responsible for all of their own attorneys fees unless otherwise required by applicable state and federal laws. Attorneys fees include billed expenses, clerks, paralegals, and attorneys and any other reasonable and customary fees incurred in the course of legal representation.

5.Governing Law & Forum Selection Clause. This Agreement shall be governed by the laws of North Carolina, and the parties agree that any and all disputes shall be resolved by a court of competent jurisdiction within Forsyth County, North Carolina.

6.Severability. In the event that any part of this document is severed by a Court or rendered moot by statute, the rest of the Agreement remains in full force and effect.