Best Practices/Non-Negotiables

• • Punctuality: Arrive on time or early for your appointments. If you anticipate being more than 5 minutes late, promptly notify the client by messaging them via the mobile app.
  • Communication: Keep the client informed about your progress. Clear communication helps in managing expectations and ensures smooth job execution.
  • Job Start/End: Mark a job as started once you've began working and mark as complete when you've finished loading your final items and are leaving the job site.
  • Ownership: Treat JunkGurus jobs as your own and make wise decisions independently within JunkGurus' terms and conditions.
  • Empty Cargo Space: Always arrive with empty cargo space. If using a truck, this means toolboxes must be removed.
  • Load Items Efficiently: Our clients pay for the space in your equipment so it is important to load items efficiently to maximize the space they’ve paid for.
  • Equipment Compliance: It's crucial to arrive with the specific equipment requested by the client to ensure you are paid fairly and that the client receives what they paid for. This is because the price paid by the client is directly tied to the equipment they've specified and your payout is linked to this as well. Photos submitted by clients are irrelevant to your payout. Example: if the client asks for a box truck or an equivalent, showing up with a pick up truck means the client isn't getting the full value of their payment. Conversely, if the client requests a pickup truck, and you arrive with a box truck you risk not receiving fair compensation. To check how JunkGurus has categorized your equipment, please go to the "Account" tab, and select "Equipment" on the JunkGurus Mobile app.
  • Branding: You must always display a JunkGurus magnet on your vehicle and a JunkGurus Rearview Mirror Hanger to make it clear when you arrive to the client that you are an authorized representative of JunkGurus and you've arrived to complete their requested junk removal.
  • Professionalism: Maintain a professional attitude when interacting with JunkGurus clients and when on a JunkGurus jobsite
  • Presentable Attire: Wear presentable clothing and shoes, keeping in mind that your work may get dirty at times.
  • Introduce Yourself: Upon arrival introduce yourself to the client by stating your name and making them aware that you represent JunkGurus.
  • Client Engagement: Engage clients in conversation to create a comfortable atmosphere. If a client prefers not to chat, focus on necessary job-related topics.
  • Client Assistance: You are responsible for bringing your own man power as needed. You must never ask for assistance from clients or accept assistance from clients in order to avoid any potential liability issues.
  • Check your surroundings: Be mindful of the surroundings in someone's home to prevent damage to walls, furniture, etc.
  • Loading Height: For your safety and others on the road, when using a truck or trailer, you must not stack items higher than 6 feet from ground to the top of load.
  • Load Safety: For your safety and others on the road, secure all loads with tarps and straps to prevent items from falling out during transport.
  • Proper Disposal: Some items you will be able to keep, resell, recycle or donate. Anything that cannot be repurposed must be disposed properly by taking them to the nearest landfill. If donating, be sure to keep your receipts to help reduce your tax liability.
  • Items Not To Haul: Do not handle items or enter homes with fleas, lice, bed bugs, biohazardous waste, hazardous waste including chemicals (Household chemicals ok), motor oil, automobile batteries, solvents, drain openers, compressed gas tanks and paint cans with paint still inside of them. However, empty or dried paint cans mut be hauled away. At times special arrangements may be made however this will always be communicated to you by a JunkGurus representative.
  • Demolition Work:  You should not perform demolition work when on a JunkGurus job. You are only required to perform minor disassembly tasks such as disassembling furniture to make it through doorways.
  • Electrical & Plumbing: You must never disconnect plumbing or hard-wired electrical connections. If an item that needs to be hauled is still connected to plumbing or hard-wired electrical then it must be disconnected by the property owner, property manager or their maintenance team.
  • Requesting an Additional Load: If you show up to a job site and workload appears to be more than you are equipped to handle (you believe your equipment will not hold all items client needs disposed) you must continue with job and remove as much as your equipment allows. IMPORTANT: Before submitting an additional load request, please be sure that you have followed the "Loading Height" & “Loading Efficiently” best practices. If you indeed reached your equipment’s capacity (there are still items to be disposed) you will then follow the appropriate steps to obtain approval from client.
  • Job Start Date and Time: Stick to the client's scheduled date and time unless mutually agreed upon changes have been communicated and accepted by both you and the client. Again JunkGurus job date/time are non-negotiable per policy.
  • Date & Time are Non-Negotiable: When accepting a job, you must comply with both JunkGurus' terms and the client's specific requirements, which include a set date and time. The client's chosen date and time cannot be altered and must be followed precisely. You must stick to this schedule, with a maximum tolerance of 30 minutes in either direction. If you cannot meet the requested date and time, then you must promptly cancel the job so that another available Guru can take it.
  • Client On-Site Dumpster Use: You are not to dispose any of the items you've been hired to haul away in client dumpsters.
  • Exceed Client Expectations: Go above and beyond for client. By doing so you may be able to lock out this client if they begin to request you as their Preferred Guru.
  • Trash Outs: When clients request a trash out/cleanout, the home needs to be left free of all items & trash. This means emptying refrigerators, kitchen/bathroom cabinets, and all storage closets. Unless otherwise specified by client, all appliances (Refrigerator, Stove, Dishwasher, Microwave, & Washer/Dryers) must stay.
  • Trash Out Protocol: When performing a trash out, you must be escorted to the home, unit, garage, or storage space by the client or property staff to ensure you are working in the correct location. Do not proceed without being accompanied and verifying accuracy.
  • Subcontracting: JunkGurus work orders must always be performed by the assigned Guru and/or their direct employees. JunkGurus work orders must never be subcontracted.
  • Parking Brake & Chocking: For your safety and others around you, before you begin working it is important to pull the parking brake on your vehicle and chock tires. Your vehicle and/or trailer will become weighed down due to the items you are loading.
  • Breakdown Cardboard: Break down all cardboard and cardboard boxes to conserve the space the client is paying for.
  • Frequent client communication: Communicate with the client as frequently as necessary. When you are on your way to the job site, message the client and let them know you are on the way and what your ETA is. If you must leave the job site for any reason other than heading to the landfill after an approved additional load request you must message the client and make them aware while also letting them know when you will be back. If you are working a larger job that is taking 2+ hours, message them client to provide them updates on the status of the job, how much longer you anticipate it will be and any other pertinent information they may need to know.
  • Off-Property Disposal and Redistribution Policy: All items that you are being hired to haul away must be hauled OFF of the property. All repurposing, reselling, donating, and/or disposing of items must be done off of the clients property. You should never sell, donate, or give items to anyone on the property that is not a JunkGurus representative, property management, maintenance, or property owner unless authorized by JunkGurus representative, property management, maintenance, or property owner.
  • Illegal Dumping: Anyone found to be illegally dumping items will be immediately removed from the JunkGurus platform. ALL items must be hauled away from the clients property & properly disposed of at a landfill unless you are keeping, reselling, donating, recycling. If reselling, donating or giving to an individual, all exchanges must be done off and away from the clients property.
  • Off-Pavement Driving Policy: Gurus must not drive off paved surfaces, including onto a client's grass, to avoid any property damage unless explicitly approved by the client or a JunkGurus representative. If a Guru drives off a paved area without approval and causes damage, they will be fully responsible for any repair costs. The cost of repairs will be deducted from their payment.
  • Respect Clients Private Space: Residential jobs often require a higher level of professionalism. Do not use or ask to use a customer’s restroom or personal amenities. This includes bathrooms, kitchen items, towels, cleaning supplies, furniture, and similar household items. Arrive prepared and treat the home as a private space, not a shared workspace.